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Re: American Airlines
[Re: JoeC047]
#140678
09/08/2017 10:47 AM
09/08/2017 10:47 AM
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Joined: Apr 2005
Posts: 408 Brick, NJ
JanBob
Traveler
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Traveler
Joined: Apr 2005
Posts: 408
Brick, NJ
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This is stupid. This is why they should start regulating airlines again. They are money hungry Bas***ds <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" />
Last edited by JanBob; 09/08/2017 10:49 AM.
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Re: American Airlines
[Re: JanBob]
#140679
09/08/2017 02:30 PM
09/08/2017 02:30 PM
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Joined: Aug 2003
Posts: 302 Lake Orion, MI
gomer36
Traveler
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Traveler
Joined: Aug 2003
Posts: 302
Lake Orion, MI
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I just checked out the "Irma" section on the AA website, and there is a link you can click that takes you to a page where you can enter your ticket number, and they will let you know if you can cancel with a refund or not.
They have some very ambiguous instructions on an automated refund process. They say you must first cancel your flight to initiate the refund process, but why would you do that unless you have confirmed it's refundable? It also says that if your fare is refundable, there should be a cancel flight/change flight link on your "my flights" toolbar. Again, not very clear and not worth losing your $...I'm waiting until better info is available. My flight is in December.
"We are tied to the ocean. And when we go back to the sea, whether it is to sail or to watch - we are going back from whence we came." ~ John F. Kennedy
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Re: American Airlines
[Re: JimandBeth]
#140682
09/08/2017 03:44 PM
09/08/2017 03:44 PM
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Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 658
Maine
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We have reservations at Club O for March/April. I'm pretty darn sure that's not happening. We are also booked with AA and wonder how long to wait. If SXM isn't accepting tourists or even severely limited by then, i would think they should refund. I would at least accept a no change fee though.........But yes, at the end of the day i am sick for these people and their recovery is most important.
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Re: American Airlines
[Re: molldoll]
#140683
09/09/2017 05:28 PM
09/09/2017 05:28 PM
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Joined: Dec 2005
Posts: 2,081 Clearwater, FL
Biturbo
Traveler
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Traveler
Joined: Dec 2005
Posts: 2,081
Clearwater, FL
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We were scheduled to arrive on 11/6 on AA. We rescheduled our destination to Curacao. There was a slight increase in price, but after speaking to a supervisor the change fee was waived.
I'm going where the weather suits my clothes.
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Re: American Airlines
[Re: Biturbo]
#140685
09/09/2017 05:59 PM
09/09/2017 05:59 PM
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Joined: May 2008
Posts: 708 Lake Texoma, Texas
cruzer
Traveler
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Traveler
Joined: May 2008
Posts: 708
Lake Texoma, Texas
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I tried to cancel our tickets today--depart SFO for SXM 10/11, return 11/6. I was told that at present they are only allowing "free" cancellations through 9/30, and I should try back later. Maybe I'll have better luck if I exchange for another destination, but right now my alternative ideas are all over the world map and I'm nowhere near picking a spot.
I'll give management the benefit of the doubt right now, that they are scrambling with all the current Irma and coming Jose cancellations and schedule issues that they are trying to minimize current chaos.
Unfortunately, I legged into these tickets, having 2 PNRs, so the double cancel fee would amount to almost the entire ticket cost.
I'm not overly concerned. I knew the rules on non-refundable tickets going in, so if AA isn't going to be especially accommodating, I'm willing to eat the loss.
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Re: American Airlines
[Re: cruzer]
#140686
09/09/2017 06:07 PM
09/09/2017 06:07 PM
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Joined: Nov 2009
Posts: 3,278 Maryland/DC Metro
BeachKitten
Traveler
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Traveler
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
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cruzer said: I was told that at present they are only allowing "free" cancellations through 9/30, and I should try back later. In the same boat with Jet Blue, and also indecision as to where/IF to go elsewhere. Considered Curacao but do not want an All Inclusive (RCI). Jet Blue says won't refund late October/November tickets at this time.
"It is good to do nothing all day, and then to rest"
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Re: American Airlines
[Re: Cathyg]
#140693
09/11/2017 04:36 PM
09/11/2017 04:36 PM
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Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 658
Maine
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Did you call them directly or do some online form on their web site?
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Re: American Airlines
[Re: molldoll]
#140698
09/11/2017 05:34 PM
09/11/2017 05:34 PM
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Joined: Dec 2005
Posts: 2,081 Clearwater, FL
Biturbo
Traveler
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Traveler
Joined: Dec 2005
Posts: 2,081
Clearwater, FL
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They waived our change fee, but only after requesting a supervisor. Now, since we didn't use the trip insurance, we'll try to transfer it to our new destination (Curacao).
I'm going where the weather suits my clothes.
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Re: American Airlines
[Re: foreversxm]
#140699
09/11/2017 05:47 PM
09/11/2017 05:47 PM
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Joined: Apr 2001
Posts: 14,677 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,677
Brookfield, CT.
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forever,
Yours is an interesting perspective. Very different from mine, but you know what, I hope you're right and I'm wrong.
In '95 we had an AA package tour booked for the very end of November and AA cancelled the whole trip because the island, in their words, wasn't open to visitors yet. We ended up last minute booking a stay in Aruba instead.
We returned the following April and were appalled by what we saw. We are not people who need to be catered to and one of our favorite 'other' pastimes is tent camping, if you get my drift.
But there was debris of every nature, from boards and corrugated to boats of every size and description laying on the sides of roads and some still over-turned in the water. There was a lot of small debris still in the seawater and imbedded in the sand, and you almost had to wear water shoes, the only time in 44 years we've ever had to do this. The majority of island friends I've spoken or corresponded with are telling me this storm damage, by all their accounts, is light years worse than Luis'.
My perspective is to give them time to regroup, clear their heads over what's happened to them and to their island and then to clear the roads and beaches, rebuild their homes, and get back on their feet at whatever their occupations.
Thus, my personal support, at least for the time being, will be in the form of donations and prayers and moral support for a while. The island friends I'm speaking with are not as optimistic as yours so I guess they must live in very different parts of the island.
We each have to do what we're comfortable with but I really doubt they'll be able to restart as quickly as you're suggesting. But again, I truly hope you're right and I'm wrong. Time will tell..... <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: American Airlines
[Re: Cathyg]
#140702
09/11/2017 06:41 PM
09/11/2017 06:41 PM
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Joined: Apr 2001
Posts: 14,677 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,677
Brookfield, CT.
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What an insightful post. I know nothing of Club O but I get what he's feeling and you're saying. I heard the voice of a normally strong and no nonsense Islander yesterday, and she, too, was just emotionally spent.
I don't think people are getting this is going to be a ground up restoration of much of the island.
Thank you for your post. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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